Informatic Concepts is recruiting a customer-focused Customer Service Specialist to support a busy contact center. You will handle calls, emails and orders for internal and external customers. The right candidate will have strong communication skills, sharp attention to detail and the ability to stay calm in a fast-paced setting.
Responsibilities
- Handle inbound and outbound calls, emails, faxes and other customer communications
- Respond to inquiries on order placement, order status and tracking, product questions, inventory, pricing, returns, credits, account status and new accounts
- Work with key departments and specialized teams within Customer Service
- Identify opportunities to work more effectively with other departments
- Maintain a supportive relationship with the Sales team
- Accurately handle complex processes
- Share ideas to improve processes
- Meet quality assurance, efficiency and productivity goals
- Follow company ethics standards and core values
Qualifications
- High School diploma or equivalent required; college degree or business coursework highly preferred
- 2 years of customer service and/or data/order entry experience required
- 1+ year of customer-centric experience preferred
- Excellent oral and written communication skills in English
- Strong attention to detail and time management skills
- Proficiency in Microsoft Windows, Word and Excel
- Ability to work effectively with people at all levels
- Strong organizational, analytical and problem-solving skills
- Ability to multitask in a fast-paced environment
- Ability to professionally manage and turn around difficult customers and situations
- SAP or CRM experience a plus
