Customer Service Representative

Informatic Concepts is recruiting motivated Customer Service Representatives that will act as the liaison between our client and customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Representatives will work 12-hour shifts (8:30am-8:30pm) 3 days a week with alternating weekends.

Daily Responsibilities:
Fast paced environment receiving 100 inbound calls per shift
Provide customer service to various lines of business
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives
Meet personal/team qualitative and quantitative targets

Previous experience in a customer support role
Understanding of medical terminology helpful
Ability to sit for 12-hour shift
Track record of over achieving quota
Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Proficient in Microsoft Office Suite
High school diploma

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