Desktop Support Supervisor

Informatic Concepts is recruiting a Desktop Support Supervisor to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.


  • Coordinate and assign tickets based on pre-set criteria and manage workload of each technician.
  • Train and motivate team members in a busy environment.
  • Understand PC imaging, service requests and break/fix as it relates to PCs and laptops.
  • This is a working supervisor position that will require imaging new pcs/laptops, coordinating small projects, and positive leadership to other team members.

Experience & Education

  • Fours years of Desktop Support experience
  • Extensive experience PC Imaging, networking, troubleshooting Dell laptops and pcs (including all peripherals)
  • Experience with Dell hardware and peripheral
  • Excellent Customer Service
  • Excellent communication
  • Bachelor’s degree or IT certification

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